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		<title>Best Practices for Effective Call Center Quality Assessment</title>
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		<pubDate>Mon, 19 Jan 2009 14:13:15 +0000</pubDate>
		<dc:creator>Jam Mayer-Flores</dc:creator>
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		<description><![CDATA[Is your Quality Assurance program measuring up with the best?  Let this webinar reveal you the essentials of a topnotch QA program.
Call Center Quality is more than just tagging scores on an agent&#8217;s performance.  While metrics can be reliable, they don&#8217;t fully monitor the overall dynamics between agent and customer.  An effective Quality Assurance program [...]]]></description>
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