Philippine Webinars

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Posts Tagged ‘ online seminar ’

Webinars rely on technology most especially on bandwidth.  Without it you can’t attend or host one.  If it’s too slow you’ll be disconnected several times.

Unlike our first world counterparts, our bandwidth is shared and not guaranteed.   Broadband providers here offer a fast download rate but we know that we don’t get the “stated” speed in our plans.

So, the question is: What Internet provider can I rely on to successfully host or attend a webinar?

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We’ve managed to test the huge broadband players with several webinar tools prior to us launching and still constantly testing on every session we’ve hosted.  For this post, I’ll focus on the residential service and not the wireless broadband products. Here are the results:

SMART BRO

The 999 Unlimited plan that has a speed of 1mbps.  This should be good to go but because the connection isn’t stable, it’s not recommended.  The “transformers” experience was born when we used it.  I realized, in hindsight, that I should’ve counted the number of times I said “You sound like the Transformers!” during our meetings.

An attendee would be able to connect to a session but might encounter some difficulty hearing the speaker at some point.  For speakers, I would say don’t even dare to use it, not unless you want a catastrophe in your hands.

BAYANTEL DSL

The 384kbps plan just won’t cut it.  Yes, it may be enough to cover the minimum speed, but remember it isn’t guaranteed.  The 1699 plan is workable.  We’ve had a few successful sessions under this plan, mostly on the hosting side.  Just a few tips before you go and subscribe.

If you are presenting and hosting, it’s better to do a speed test at certain times of the day.  It’s still not as reliable as you would expect.  Though you won’t get disconnected as much, the lag time is huge!

As an attendee, this plan is suffice to attend webinars.  Just don’t expect sessions that offer video streaming to work as well.  The host or speaker has to be ready for any unexpected lag times, so those who don’t rely too much on slides, this could work for you.

SKY BROADBAND

So far, we’ve managed to successfully host webinars through this service.  But, we subscribed to a plan that has a high download and upstream speed.

Their 1.5 mbps plan would be good for attendees and speakers, having an upload burst speed of 512 kbps.  I will recommend them for your webinar sessions.  If you could get a static IP address, which is an additional P200.00 then get it.  This will make sure your connection is stable.

PLDT DSL

This is a tricky one.  Their 999 plan is suffice and has worked well with our sessions.  Though they can’t promise the upload speed at this point.  They say it’s the same as the download speed, but based on experience, it isn’t as reliable.  Getting a static IP address is not recommended since they charge an arm and a leg to get one.

The trick here is to request for the installer to connect your line to the “new lines”.  It’s more stable and faster.

The last two would be my recommendation.  Just take note that there are different factors to consider to ensure a successful webinar session.  Bandwidth is just one of them.

Image courtesy of Mayank Austen Soofi

Your life, your business, your blog. Learn how to make them work together, effectively and efficiently.

Web-logs or blogs are fast becoming more than just a chronicle of one’s life. With today’s technologies, it has made it even easier for anyone to start one and businesses have also taken advantage.

Whether you just started a blog or have been maintaining several at a time, getting the word out to your audience can be daunting. Let this webinar show you how it can be an effective tool whether for business or personal use.

This webinar will show you how to:

  • Start your blog the right way with the right content.
  • Improve your blog using the Visionary Blogging Method
  • Evaluate your blog and what you should improve
  • Know the deciding factors whether it fits your business
  • Leverage your blog to create income
  • Create a winning social media strategy

Expert Speaker Easton Ellsworth is a blogging and new media strategy consultant who advises companies and individuals on how to use blogs and social media more effectively. From 2005 to 2008, Easton worked as an editor for the Know More Media blog network.

He is the creator of the Visionary Blogging method for blog and blogging skills improvement and the author of an e-book on passive income generation. He served as the assistant event coordinator for Blog Action Day 2008 – Poverty and currently works as a community leader at BlogCatalog.  Easton also writes blogging news and advice for The Blog Herald.

If you are interested in attending, you can post a comment here.  Include your preferred time as well.

Webinar Basics

By Jam Mayer-Flores on January 19, 2009

Do you know what a webinar is?  How does it work?  What are the benefits?

You can now attend live seminars without leaving your home or office! Save on travel.  Save time.  Save money.

Online seminars—or webinars– is the new way to learn or share knowledge. If you have a high-speed internet connection and a PC headset, attending a webinar can be a more economical and practical alternative to traditional seminars.

One of its benefits would be savings on travel costs.
If you live in Metro Manila, you know how stressful it can get during the rush hours.  Traffic is terrible!  Yes, the coding scheme might help a bit but because of the sheer number of vehicles being bought is increasing, you know it’s only a short term solution.  Because of traffic congestion, most people are late for meetings and are just not productive.  Not only do you waste time, you use up more gas and spend more on maintaining your vehicle due to wear and tear.

A classic example would be a salesman trying to meet as many clients as possible on a given day.  If you were to market and do your presentation through a webinar, you can schedule an hour a day (or week) to meet your potential clients, without having to travel.  This saves you a lot of money!  Your potential leads then increase because you can invite several at a time.

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Is your Quality Assurance program measuring up with the best?  Let this webinar reveal you the essentials of a topnotch QA program.

Call Center Quality is more than just tagging scores on an agent’s performance.  While metrics can be reliable, they don’t fully monitor the overall dynamics between agent and customer.  An effective Quality Assurance program is dependent on finding out the “complete picture” of every call, including the “unmeasurable” elements, and that’s why contact centers are struggling to find the winning formula behind Quality Assurance.

Beneficial to contact center managers, supervisors and QA professionals, this 1 1/2 hour webinar will reveal how to get the most out of capturing, analyzing, reporting and coaching for Quality Assessment purposes.  You will learn about:

  • Defining your program goals
  • Balancing call quality and call metrics
  • The Common Scorecard pitfalls
  • Successful calibration
  • The bottom line in data reporting

Expert speaker Tom Vander Well has been providing Quality Assessment (QA) in contact centers before “your call may be monitored” was a common phrase to consumers.  For the past 17 years, he has been on the cutting edge of this developing discipline.

He is a partner and Vice President of c wenger group, a consulting firm in Des Moines, Iowa, USA that helps companies like Volvo, John Deere and Principal Financial Group, measure and improve service quality in their contact centers.  His group incorporates Customer Satisfaction Research, Quality Assessment and Training into a cycle of continuous improvement.

Tom has become a popular speaker on the subjects of QA and Customer Service.  He also writes a blog that has been called the “Best Call Center Blog” by a leading industry magazine.

If you’re interested in attending this webinar, you can leave a comment and include your preferred time.